Privacy policy

Last updated: 28 July 2026

Information we may collect

When you contact us, we may collect your name, telephone number, email address, residential service address or postcode, details of the door or lock problem, photographs you choose to send and payment or invoice information.

How we use the information

We use it to understand the residential lock problem, assign a technician, communicate with you, provide the service, process payment, issue records and meet legal or safety obligations.

Who may receive the information

Relevant information may be shared with an employed technician or trusted subcontractor who needs it to attend the job. We may also use service providers for telephone, messaging, email, hosting and payment processing.

WhatsApp and telephone services

Messages and calls are also handled under the privacy terms of the relevant communications provider. Only send information needed for the service.

Website cookies

This website does not currently use advertising cookies or non-essential analytics. Essential technical files may be used by the hosting platform to deliver the website securely.

Retention

We keep information only for as long as needed to provide the service, maintain accounting and job records, handle safety or disputes and meet legal requirements. Records are reviewed and deleted or anonymised when they are no longer required.

Your rights

You may ask about the personal information we hold, request correction and exercise other rights available under UK data protection law. Contact office@lockpoint247.co.uk.

Contact

LOCKPOINT 24/7, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: office@lockpoint247.co.uk.