Privacy policy

Last updated: 28 July 2026

Information we may collect

When you contact us, we may collect your name, telephone number, email address, residential service address or postcode, details of the door or lock problem, photographs you choose to send and payment or invoice information.

Website call-back form

The call-back form collects the details you submit so that we can respond, assess coverage and assign a suitable technician. Submissions are stored on the website hosting account and may also be emailed to office@lockpoint247.co.uk. Do not include unnecessary sensitive information.

How we use the information

We use it to understand the residential lock problem, assign a technician, communicate with you, provide the service, process payment, issue records and meet legal or safety obligations.

Who may receive the information

Relevant information may be shared with an employed technician or trusted subcontractor who needs it to attend the job. We may also use service providers for telephone, messaging, email, hosting, security and payment processing.

Website measurement

The website records limited, cookie-free conversion events such as a click on Call, WhatsApp, email or the Google profile, together with the page and broad device type. This helps us understand which pages are useful. The conversion log does not store the visitor's name, telephone number or raw IP address.

Security and spam prevention

We use technical checks, rate limiting and a hidden anti-spam field to protect the call-back form. A short-lived, one-way network identifier may be processed for abuse prevention. Cloudflare Turnstile may also be enabled as an additional security check.

WhatsApp and telephone services

Messages and calls are also handled under the privacy terms of the relevant communications provider. Only send information needed for the service.

Website cookies

The public website does not use advertising cookies. The password-protected administration area uses an essential session cookie so authorised staff can securely view call-back requests and anonymous conversion totals.

Retention

We keep information only for as long as needed to provide the service, maintain accounting and job records, handle safety or disputes and meet legal requirements. Website security and conversion records are reviewed and deleted or anonymised when they are no longer required.

Your rights

You may ask about the personal information we hold, request correction and exercise other rights available under UK data protection law. Contact office@lockpoint247.co.uk.

Contact

LOCKPOINT LTD trading as LOCKPOINT 24/7, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. This is a registered office only and is not open for customer visits. Email: office@lockpoint247.co.uk.